Overall, the CustPro project aims at analyzing the customer journey process through a tourism platform. The goal is to identify potential optimizations in the customer experience as well as identify possible extensions for applying process mining techniques and their results.
In a first step, the cooperation between the WST group and our partner LuxActive will be defined and elaborated. This first project phase is supported by the Vienna Business Agency through their program „Cooperation Initiation“.
Supplementary material, prototypes, and data
- Experimental data and documents: Quality of Search Processes
- Semantic Log Preparation for Search Processes - PostProMine:
|R&D Projekte, öffentliche Finanzierung|
|2017 - 2018|
|Forschungsgruppe Workflow Systems and Technology|